Our Scheduling Process | PWH

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Mental health in Bel Air, MD

Patient Portal

By Email

By Phone

Our Scheduling Process

Our office offers three different ways to schedule an appointment.

Call us at 888-333-1345, choose the “New Patient” option Monday - Friday 8 AM - 5 PM, and speak with one of our receptionists. We will obtain some demographic information from you, including your name, date of birth, home address, contact phone number, best email address, if you have a specific provider you are trying to schedule with, the reason you are seeking therapy, the insurance you have, and your insurance ID number (please make sure you have this when you call!).

After our phone call, we will set up your patient portal and send you our intake documents. Once this paperwork is completed and returned to us (it’s all electronic through our patient portal!), we will review the information to ensure the therapist you selected is in network with your insurance and is a good fit.

You will then be able to either submit an appointment request through our patient portal online scheduling function https://prewellhealth.clientsecure.me/request/clinician or follow up by calling 888-333-1345 ext. 513 to inform us that the paperwork has been completed so that we can work together to find a day and time that works best for you.

Email inquiry@prewellhealth.com with your name, email address, phone number, who you want to schedule your appointment with, your insurance, and why you are seeking therapy.

We will set up your patient portal within 24 hours of receiving this initial email and send you our intake documents. Once this paperwork is completed and returned to us (it’s all electronic through our patient portal!), we will review the information to ensure the therapist you selected is in network with your insurance and is a good fit.

You will then be able to either submit an appointment request through our patient portal's online scheduling function (https://prewellhealth.clientsecure.me/request/clinician) or send a follow-up email to inquiry@prewellhealth.com to inform us that the paperwork has been completed and allow us to find a day and time that works best for you.

After our office receives your appointment request, we will send you our intake paperwork through our patient portal within 24 hours. Once this paperwork is completed and returned to us (it’s all electronic through our patient portal!), we will review the information to ensure the therapist you selected is in network with your insurance and is a good fit.

We will review the information within 24 hours of receiving your completed forms, confirm that this therapist is a good fit, and approve your appointment request. If the therapist is not a good fit or is not in network with your insurance, we will contact you via phone and/or email and decline your appointment request.

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